Refund policy

Please note that all items are final sale. At this time, we do not accept returns or exchanges on products. We encourage you to carefully review your order before completing your purchase. If you have any questions or concerns about the product, please feel free to contact us before placing your order.

Thank you for your understanding!

Please email us at info@kitteri.com or contact us under 'Contact Us'.

 

Order Cancelation / Incorrect Address 

Please ensure that your order includes the correct items and address before completing your purchase.

For all orders, please note that once your order is placed, we do not accept returns or exchanges. All sales are final.

If you have entered an incorrect address, please contact us immediately so we can update it to the correct address. We do not reship orders if the incorrect address was provided. Please ensure all details are correct before placing your order.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

You can always contact us for any return question at info@kitteri.com or under our 'Contact Us' section.